Spa Policy

Hello and a warm welcome to Pure Green Day Spa. We understand that everybody is different and that's why we go out of our way to listen to our clients and tailor our services to their specific needs. We also like to make people feel comfortable and relaxed in our friendly spa environment and will greet you with a cup of tea, coffee or soft drink of your choice.
​At Pure Green Day Spa, we are focused on providing All Natural Facial, Massage, Nails, Waxing and Eyelash & Eyebrow services with the highest levels of customer satisfaction.  With a variety of services to choose from, we’re sure you’ll be happy with us. 

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment in advance.  However Walk-ins are welcome.  To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation.  Gift Certificates may also be used in lieu of a credit card to hold your appointment.  We hold this information as part of our cancelation policies and only make necessary charges  to your account on the date of your scheduled service. Details of our cancelation policy are provided below.  Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa and salon services for a custom package that meets your needs. 

*Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.  

Cancellation Policies & Fees
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. 

Any cancellations with less than 24 hours of notice are subject to a cancelation fee of 50% of the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment. 

Group Bookings
For parties of three or more, please contact our group coordinator, Linda, for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will automatically be added to all spa parties. Exclusive use of the Spa is available; please inquire for fees and available dates.

Cell Phones
We kindly ask that you turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services. 

Prices and Services
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

Gift Certificates
Gift Certificates are available in any amount and may be purchased at the spa, by phone at 516-277-2008.  Out of town? Too busy? No problem. We will mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

Series Packages

Many of our services may be purchased in series packages of six. Save up to 15% when you purchase a series package. Series packages are valid for one (1) year of following  date of purchase.

Gratuity is not included in the price of service or spa packages.  Customary tipping runs 15% to 25% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash, or credit card (merchant fee applied). With parties of 3 or more a 20% gratuity will be added to the final bill. 

Personal Belongings
Pure Green Day Spa is not responsible for any loss or misplaced of your belonging. 

Spa Promotions
Spa specials cannot be used in combination with any other offer, promotions or third party gift certificates. 

Return Policy
Any Spa products purchased is returnable within 10 days of the purchase date for exchange or spa credit only.  NO REFUNDS!